| No Responden | Pertanyaan | Total | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||
| 1 | 2 | 2 | 2 | 2 | 2 | 3 | 2 | 3 | 2 | 20 |
| 2 | 3 | 4 | 4 | 3 | 2 | 1 | 1 | 2 | 1 | 21 |
| Total | 5 |
6 |
6 |
5 |
4 |
4 |
3 |
5 |
3 |
41 |
| Rata-Rata Pertanyaan | 2.50 |
3.00 |
3.00 |
2.50 |
2.00 |
2.00 |
1.50 |
2.50 |
1.50 |
20.5 |
| Rata-Rata Unsur | 5 / 1 = 5.00 5.00 / 2 = 2.50 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
5 / 1 = 5.00 5.00 / 2 = 2.50 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
4 / 1 = 4.00 4.00 / 2 = 2.00 |
3 / 1 = 3.00 3.00 / 2 = 1.50 |
5 / 1 = 5.00 5.00 / 2 = 2.50 |
3 / 1 = 3.00 3.00 / 2 = 1.50 |
6 / 1 = 6.00 6.00 / 2 = 3.00 |
20.50 |
| Rata-Rata Tertimbang Unsur | 5.00 / 2 = 2.50 2.50 X (1/9) 2.50 X 0.111 = 0.28 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
5.00 / 2 = 2.50 2.50 X (1/9) 2.50 X 0.111 = 0.28 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
4.00 / 2 = 2.00 2.00 X (1/9) 2.00 X 0.111 = 0.22 |
3.00 / 2 = 1.50 1.50 X (1/9) 1.50 X 0.111 = 0.17 |
5.00 / 2 = 2.50 2.50 X (1/9) 2.50 X 0.111 = 0.28 |
3.00 / 2 = 1.50 1.50 X (1/9) 1.50 X 0.111 = 0.17 |
6.00 / 2 = 3.00 3.00 X (1/9) 3.00 X 0.111 = 0.33 |
2.28 |
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
5 |
2.50 |
0.28 |
2 |
Waktu Pelayanan |
1 |
6 |
3.00 |
0.33 |
3 |
Produk Spesifikasi Jenis Pelayanan |
1 |
5 |
2.50 |
0.28 |
4 |
Kompetensi Pelaksana |
1 |
4 |
2.00 |
0.22 |
5 |
Perilaku Pelaksana |
1 |
4 |
2.00 |
0.22 |
6 |
Maklumat Pelayanan |
1 |
3 |
1.50 |
0.17 |
7 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
5 |
2.50 |
0.28 |
8 |
Kesesuaian Biaya Pelayanan |
1 |
3 |
1.50 |
0.17 |
9 |
Prosedur |
1 |
6 |
3.00 |
0.33 |
| Indexs Survey Kepuasan Layanan | 2.28 ( Tidak Baik ) | ||||
| Konversi | 56.94 | ||||
| Mutu Pelayanan | D (Tidak Baik) | ||||